Daily Tips for Business: Workplace Communication

Regardless of how constructive criticism of another person is meant to be, most people, when criticized in any way, are put on the defensive the second they feel as though they have done something wrong. Combine this natural defensiveness with the constructive criticism being given in the context of one's work, and the potential for the "criticized" person to be left feeling beaten up increases dramatically. To minimize this potential and maximize the effectiveness of any difficult communication, it is helpful to think about what is being said not as criticism, but rather full and complete communication!

Source: http://dailytipsforbusiness.blogspot.com/2012/02/workplace-communication_21.html

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